01782 827 827 info@acorntraining.co.uk

Delivering Effective Customer Service BTEC Level 2

Nationally recognised qualification with Pearson

  • Five-day course which runs from Monday – Friday
  • Free/fully funded
  • Operated on Google Classroom platform
  • Completed work is uploaded on to Google Classroom for marking
  • Daily video calls on Google Meets with experienced tutor to discuss work
  • 1:1 tailored support and flexible learning
  • The course consists of five modules including:
  1. Principles of Customer Service
  2. Understand how customer needs and expectations are formed
  3. Understand principles of responding to customer’s problems or complaints
  4. Identify the interpersonal and team working skills required in the customer service environment
  5. Identify the legislation which supports the customer service process

Call us on 01782 827 827, email info@acorntraining.co.uk or fill out our easy referral form to join the next available course.